Shipping and return

Shipping & Returns

Delivery times

The delivery time mentioned in each product sheet is estimated, for a standard shipment with UPS or GLS within the European Union.
For shipments to the rest of the world, islands, or remote locations, additional shipping days will have to be taken into account.
The estimated time also does not take into account possible delays due to customs procedures.
In case of delay, no damages can be claimed in any case.

Taxes and duties will be covered by the buyer

Returns

Personalized products, in particular custom-made murals, cannot be exchanged or returned.

Claims for wallpaper
Once the wallpaper has been received, it is essential to check :

• that none of the rolls are damaged, that the wallpaper and its color are correct.
• that all the rolls are of the same color.
• that the installer has taken into account the installation instructions indicated on the roll or on our website.
  Coordonné will not be responsible for any defects that are visible before the installation.
  Once the wallpaper has been installed, Coordonné cannot be held responsible for any defects and cannot benefit from the warranty offered in our general conditions of sale.
  After having laid 3 or 4 strips (maximum 1 roll), the installer must check the result to ensure that there is no defect. No claim will be considered if several rolls have been laid with the same defect. In case of defect, send a complaint by email to hola@coordonne.com within 10 days after receipt of the papers.
  If one of our products has a defect (including customized products), we will exchange or return it at our expense, shipping included.
  In case of defective wallpaper, Coordonné’s liability is limited to the maximum value of the wallpaper invoiced and cannot in any case extend to any other reimbursement (labor, supplies, damages, etc.).

Secure payment

The payment of the price of the products and the respective shipping costs can be made by debit and credit cards (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS) and PAYPAL. Coordonné is committed to use the most efficient and secure methods of current technology to transmit data and payments for each transaction.
The credit card payment gateway is done through STRIPE to offer a 100% secure payment. The data will never be used by Coordonné except to complete the procedures related to the purchase, to issue refunds in case of eventual returns and to prevent and inform the police forces in case of any fraud committed on coordonneoutlet.com by the buyer.